Terms of sale

1. Who you are dealing with

NZ Mānuka Honey, a trading name of Kauri Ridge Holdings Limited. NZBN 9429050000017. GST number 140-000-017. Level 1, 12 Kōwhai Lane, Grey Lynn, Auckland 1021. Contact: hello@nz-manuka-honey.co.nz.

We are an online retailer of honey produced by other businesses. We are not a honey producer, not a packer, and we hold no UMF™ licence and no MPI export certification. UMF™ is a trade mark of the UMF Honey Association. We are a retailer of other producers' sealed jars and do not hold a UMF™ licence.

2. What we sell, and what we say about it

We sell honey in the producer's own sealed, labelled jars. We do not decant, repack, relabel or add grading of our own. Grade, MGO figure, UMF™ licence number, floral type and any advisory wording shown on a product page are copied from the producer's own label and are credited to them.

We sell food. Nothing on this site is health advice.We make no health, nutrition, therapeutic or wellness claims about any product, and nothing on this site should be read as one. If a producer's own packaging carries a claim, that claim is theirs and not ours. For anything about your health, ask a health professional.

3. Orders and prices

• Prices are in New Zealand dollars and include GST where we are registered for it.
• Placing an order is an offer to buy. The contract forms when we accept it, which is when we dispatch or tell you we have.
• If something is mispriced or out of stock after you order, we'll contact you and refund in full rather than substitute anything.
• Payment is taken by Stripe. No card details touch this site.
• A maximum of six of any one jar per order applies, so one order can't clear our shelf.

4. Delivery

New Zealand addresses only. Rates, the free-delivery threshold and the dispatch days are shown at checkout and on delivery and returns. Rural delivery is an option you select, because Stripe cannot detect a rural address. We do not promise a delivery date.

5. Gift orders

• Your gift message is printed on a card, up to 200 characters. Emoji do not print.
• “Leave prices out of the box” is on by default; the receipt goes to you by email.
• A timing note is a request, not a promise.
• A refund on a gift order goes to the person who paid, not to the recipient.

6. The subscription

• Billed every two months by Stripe, with delivery included in the price.
• Contents are whatever we have in stock that cycle, within the plan you chose and any exclusions you gave us. We do not promise a specific producer or grade in a specific box.
• Cancel any time from the link in every email, which opens Stripe's customer portal. Cancellation takes effect at the end of the cycle you have paid for. We do not refund a box already dispatched.
• To skip a cycle, email us and we will pause your billing for that cycle.
• If a payment fails, we hold the next box until it is paid. Your subscription is not cancelled.
• We will give at least one full cycle's notice before any price change, by email.

7. Returns and refunds

• Broken in transit:send a photo within 7 days and we replace or refund. Don't post broken glass back to us.
• Change of mind: unopened and with the seal intact, within 14 days, at your cost to return. Once a food jar is opened it can only come back if it is faulty.
• Refunds go back to the card that paid. Stripe's fee is not returned to us and is not charged to you.

8. Your statutory rights

The Consumer Guarantees Act 1993 applies to every consumer sale we make: goods must be of acceptable quality, fit for purpose and match their description. The Fair Trading Act 1986 prohibits misleading conduct and false representations. If a grade, licence number or description we publish turns out to be wrong, that is our failure and you are entitled to a remedy. Nothing in these terms excludes, restricts or modifies those rights.

9. Liability

Other than our obligations under those Acts, our liability for any order is limited to the amount you paid for it. We are not liable for a delay caused by a courier, and we do not promise delivery by a particular date.

10. Listings of other businesses

This site names real honey producers and brands using public facts from their own websites and from the UMF Honey Association, each with the date we read it. None of them has endorsed us, none pays to appear, and none can pay to be moved or removed. If a listing about your business is wrong or unwanted, tell us and we will change or delete it.

11. Changes

We may change these terms. The terms that apply to your order are the ones published when you placed it, and the date at the top of this page tells you which version you are reading.

12. Law

New Zealand law applies, and the New Zealand courts have jurisdiction.

NZ Mānuka Honey is a trading name of Kauri Ridge Holdings Limited, NZBN 9429050000017.